Contact Us

Customer Support Channels

Live Chat

Live chat is usually the quickest way to get help. Just click the chat icon at the bottom right of any page on our website or app. Our team is available 24/7, and you’ll usually get a reply within 2 minutes. You’ll always chat with a real person, not a bot.

Use live chat if you have urgent login issues, want to check your deposit status, have questions about bonus eligibility, or need quick answers that are easier to resolve in a conversation.

Email

Email is best for sending documents, such as KYC images, payment receipts, or a written timeline of a dispute. Please include your registered username, the time of the issue in MYT (Malaysia Time), and any transaction references. This helps our team find your records quickly and reply without needing more details.

• Address: [email protected]
• For most questions, you’ll get a reply the same business day. If your case is more complex, like an account review or dispute, it might take a bit longer, but we’ll keep you updated along the way.

Phone

Phone support is available for urgent situations, such as when you suspect unauthorized access, need to make a quick withdrawal, or prefer talking to someone rather than typing.

• Number: +6096782943
• Hours: available during regular business hours (MYT)

Office Address

B-785, Kampung Banggol Limau, 21200 Kuala Terengganu, Terengganu, Malaysia. This address is for administrative and regulatory matters only. For help with your account or gameplay, please use live chat, email, or phone for a quicker response.

Common Issues We Can Help With

• Account registration, login problems, and password resets
• Identity verification (KYC) — document requirements, accepted formats, processing status
• Deposit and withdrawal inquiries — DuitNow, Touch ‘n Go, bank transfers, USDT, delays, missing credits
• Bonus and promotion terms — eligibility, wagering progress, expiry, removed bonuses
• Technical issues — games not loading, app crashes, browser compatibility, disconnections during live play
• Responsible gaming requests — deposit limits, cooling-off periods, self-exclusion
• Account security — reporting suspicious activity, changing registered details, recovering a locked account

Tips for Faster Resolution

Having the right details ready in your first message helps us solve your issue faster. When you reach out, please have the following information:

• Your registered username
• The product involved (slot name, live table, sports market, or lottery draw)
• Date and time in MYT
• Transaction references or bet IDs if money is involved
• Screenshots of any error messages (be sure to cover up sensitive details like your full card or account numbers)

Do not share your password, OTP codes, e-wallet PINs, or banking credentials with anyone, including people who claim to be support staff. The team will never ask for these.

Peak Hours

Friday and Saturday evenings, as well as big football matches like Premier League or Champions League matches, are our busiest times. Live chat queues may be longer then, so please stay in the chat window to keep your spot. If you need to leave, email is a better choice.

If you have affiliate or media questions, please don’t use player support. Follow the instructions on our website for partnership proposals to keep player requests moving quickly.

Staying Safe When You Contact Us

You can reach official support only through our website, app, or the email address above. If anyone contacts you on social media or messaging apps claiming to be from us and asks you to install remote-access software or share your full password, it’s a scam. Please report it by email and include screenshots.

Before You Contact Us

Many routine questions are answered on our FAQ page. Topics covered include payment methods, withdrawal timeframes, KYC documents, bonus wagering, and device compatibility.

For account-related requests, like changing your personal details, withdrawal methods, or responsible gaming settings, we’ll need to verify your identity first. Please have your registered username and any relevant references ready so we can help you right away.