Frequently Asked Questions (FAQs)

Account

How do I create an account?

Registration is free and takes a few minutes. Go to the official site, click Sign Up, and complete these steps:

• Choose a unique username and a strong password
• Enter your full legal name (matching your bank account), date of birth, and Malaysian phone number
• Select MYR as your currency
• Accept the terms and conditions and confirm via SMS

You may be asked to submit MyKad or passport before your first withdrawal.

I forgot my password. How do I reset it?

Click the “Forgot Password” link on the login page. Enter your registered phone number or email, then use the code or link we send you. If you can’t access your phone or email, reach out to support for help with verification.

Can I have more than one account?

No, each person can only have one account. If you open more than one, the extra accounts will be closed, and any funds in them may be lost. If you created a second account by accident, contact support to remove it rather than using both.

How do I verify my account?

KYC requires proof of identity and, when requested, proof of address. Accepted documents:

• MyKad (Malaysian IC) or valid passport
• Proof of address, such as a utility bill or bank statement from the last 3 months
• A selfie or live identity check may be requested in some cases

Documents are usually reviewed within [X] business hours. You will be notified once verification is complete.

Deposits and Withdrawals

What payment methods are available?

The cashier supports MYR methods commonly used in Malaysia:

• E-wallets like DuitNow and Touch ‘n Go eWallet
• Bank transfers, including Maybank, CIMB, Public Bank, RHB, and other major Malaysian banks
• Cryptocurrency, such as USDT through supported gateways

Check the cashier section for the current list. Methods may be added or removed.

What is the minimum deposit?

The minimum deposit is RM [amount]. This may vary by payment method. Check the cashier page for method-specific limits.

How long do withdrawals take?

Most withdrawals are reviewed and sent the same day once KYC is complete. E-wallet payouts are usually fastest. Bank transfers can take longer around cut-off times and public holidays. The first withdrawal cannot be processed until identity documents are approved.

Why is my withdrawal pending?

Common reasons:

• KYC verification is not finished
• Bonus wagering requirements are still open
• The amount exceeds the daily or per-transaction limit
• An extra security review was triggered

Check verification status in your account. If it stays pending, send the withdrawal reference number to support.

Bonuses

How do I claim a bonus?

Log in, go to the Promotions section, and choose the offer you want. Some offers need a deposit, while others are added automatically. Each offer has its own terms, such as a wagering multiplier, eligible games, and an expiry date. Make sure to read them before you opt in.

What are wagering requirements?

Wagering requirements tell you how many times you need to bet the bonus (or bonus plus deposit) before you can withdraw any winnings. For example, a RM100 bonus with a 10x requirement means you must place RM1,000 in qualifying bets. Slots usually count for 100%, but table games may count for less.

Can I withdraw my bonus immediately?

No, you can’t withdraw bonus funds or winnings from them until you meet the wagering requirements, unless the offer clearly says no-turnover. You can find all the terms for each offer on the Promotions page. Games that count for bonus wagering include those in the casino and live casino sections, but the contribution percentages are different for each category.

Technical

What devices are supported?

You can use the platform on Android and iOS phones and tablets, as well as on desktop browsers like Chrome, Firefox, Safari, and Edge. There is also a dedicated mobile app available from the official site. Please do not install APK files from unofficial sources.

The site is not loading. What should I do?

Try these steps:

• Clear browser cache and cookies, then reload
• Try a different browser, or switch between the website and the app
• Test Wi-Fi versus mobile data
• Disable VPN or ad-blocking software that may interfere
• If the problem continues, contact support and let them know your device type, browser, and the error message you see.

Is my personal information safe?

Yes, your information is safe. The platform uses 256-bit SSL encryption, secure server hosting, and role-based access controls. All RNG games are tested independently by iTech Labs and BMM Testlabs. Any documents you submit for KYC are stored in accordance with strict data protocols. You can find more details in the Privacy Policy.

Responsible Gaming

How do I set deposit limits?

Go to your account settings, find the limits section, and set daily, weekly, or monthly caps. If you lower your limits, the change happens right away, but increases take longer. You can find all the tools on the Responsible Gaming page.

How do I self-exclude?

To self-exclude, contact support by live chat or email at [email protected]. You can choose to self-exclude for 6 months, 1 year, or permanently. Your account will be locked and you will stop receiving marketing messages. Requests are handled within 24 hours. You can also find external support organizations on the Responsible Gaming page.