Responsible Gaming

Our Approach to Responsible Gaming

Gambling should be seen as a form of paid entertainment, not as a way to make money or recover losses. Because of the house edge in casino games and the margin in sports odds, most players will lose more than they win over time.

Some people experience harm related to gambling. Operators are responsible for providing controls, training support staff to take requests seriously, and helping players connect with independent support. Many players tend to overspend during major sporting events and holidays, so setting a limit before these times is more effective than trying to recover after a loss.

Tools Available to You

• Deposit Limits: Set a daily, weekly, or monthly cap on how much you can deposit. If you lower your limit, the change takes effect right away. If you raise your limit, there will be a waiting period before it applies.
• Loss Limits: Where available, you can set a cap on your net losses for a certain period. This helps prevent a single session from going beyond the amount you set ahead of time.
• Session Time Limits: Set a maximum length for each session. When you reach your limit, you’ll get a notification or be logged out automatically.
• Reality Checks: You’ll see pop-up reminders during your session that show how long you’ve been playing and your net result, so you can decide if you want to keep going.
• Self-Exclusion: You can block your access for 6 months, 1 year, or permanently. Your account will stay closed for the full period, and you won’t receive marketing messages.
• Account Closure: You can close your account permanently by contacting support. Any remaining withdrawable funds will be returned to you after standard checks.

Activate any of these tools in account settings or through the Contact Us page.

Signs of Problem Gambling

Think about seeking help if any of these situations apply to you:

• Spending more than you can afford to lose
• Chasing losses with larger or more frequent bets
• Borrowing money or selling possessions to fund gambling
• Neglecting work, family, or daily responsibilities because of gambling
• Feeling anxious, irritable, or restless when not gambling or when trying to stop
• Lying about time or money spent gambling
• Gambling to escape stress, debt, or personal problems

Noticing a pattern early makes it easier to take action. Asking for support is nothing to be ashamed of.

Where to Get Help

These organizations offer free and confidential support for anyone affected by problem gambling:

• GamCare – www.gamcare.org.uk, Counseling and advice. Helpline: 0808 8020 133 (UK-based, accessible internationally).
• Gambling Therapy – www.gamblingtherapy.org, Online chat, forums, and self-help tools in multiple languages.
• BeGambleAware – www.begambleaware.org, Information, screening tools, and treatment referrals.
• Gamblers Anonymous – www.gamblersanonymous.org, Peer meetings online and in person where available.
• Befrienders Malaysia – Phone: 03-7956 8145 (available 24/7), Emotional support helpline. Not gambling-specific but open to anyone in distress.

Helpline numbers and websites can change. Please check each organization’s website for the most up-to-date information before you call.

Protecting Minors

Underage gambling is not allowed. Every player must be at least 18 years old. We verify age during the KYC process, usually with MyKad or a passport, before processing withdrawals.

If you use a shared device, remember to log out after each session and keep your passwords private. Parental control software like Net Nanny (netnanny.com) and Qustodio (qustodio.com) can help block gambling sites on devices children use.

Contact Us About Responsible Gaming

Requests for limits, cooling-off periods, self-exclusion, and account closure are handled separately from bonus or payment issues. Please use the following contact methods:

• Email: [email protected] (subject line: Responsible Gaming)
• Live Chat: 24/7; ask to speak with a responsible gaming specialist

Self-exclusion requests are processed within 24 hours after your identity is confirmed. Please do not use the platform during this time.