Terms and Conditions

1. Definitions

• “The Platform” – the website, mobile application, and associated services.
• “The User” / “You” – any individual who registers for, accesses, or uses the Platform.
• “Account” – the personal player account created upon registration.
• “Services” – casino games, live dealer games, sports betting, esports betting, lottery, fishing games, instant-win titles, and related features.
• “Games” – all gaming products supplied by third-party providers and made available through the platform.
• “Bonus” – any promotional credit, free bet, cashback, or other incentive subject to specific terms.
• “MYR” – Malaysian Ringgit, the default currency of the platform.

2. Eligibility

1. You must be at least 18 years old (or 21 in Malaysian states where that is the legal minimum) to use the platform.
2. You must be legally permitted to use online betting services where you reside. Determining whether access is lawful in your jurisdiction is your responsibility.
3. Each person can have only one account. Creating more than one account, either yourself or through someone else, breaks these rules.
4. Employees of the operator and affiliated companies may be restricted from holding player accounts.

3. Account Registration

1. Registration information must be accurate and kept up to date. False identity or contact details may result in suspension or closure.
2. KYC verification may be required before withdrawals. Documents typically accepted include MyKad, passport, proof of address (utility bill or bank statement), and a selfie or live identity check.
3. You are responsible for the security of passwords, OTP codes, and device access. Notify support immediately if you suspect unauthorized use.
4. The operator may suspend or close accounts where there is evidence of fraud, misrepresentation, or violation of these Terms.

4. Deposits and Withdrawals

1. Balances, deposits, and withdrawals are in MYR unless a promotion states otherwise. USDT deposits are converted at the rate shown in the cashier.
2. Available methods may include DuitNow, Touch ‘n Go eWallet, local bank transfers (Maybank, CIMB, Public Bank, RHB, and others), and USDT via supported gateways. The list may change without notice.
3. Minimum deposit: RM [amount]. Maximum deposit: RM [amount] per transaction (limits vary by method).
4. Minimum withdrawal: RM [amount]. Maximum withdrawal: RM [amount] per day (higher limits may apply to VIP accounts).
5. First withdrawals and large cash-outs may require completed KYC and additional documentation.
6. E-wallet deposits typically credit within minutes. Bank transfer withdrawals may take longer around cut-off times and public holidays.
7. Payment instruments must be registered in your own name. Third-party deposits are not permitted.
8. Chargebacks, reversals, or fraudulent claims may result in account closure, forfeiture of balances, and reporting to authorities.

5. Bonuses and Promotions

1. Bonuses are discretionary and governed by the terms published with each offer.
2. Unless labeled “no-turnover,” bonus funds carry wagering requirements. The multiplier, game contribution percentages, and excluded titles are stated on each promotion.
3. A maximum bet limit applies while a bonus is active. Exceeding it may void the bonus and associated winnings.
4. Bonuses expire on the date shown. Unused funds and incomplete wagering progress are forfeited.
5. The operator may cancel bonuses and any winnings if there is evidence of abuse, such as having multiple accounts, working with others to cheat, or taking advantage of mistakes.
6. Specific promotion terms override these general Terms where they conflict.

6. Gaming Rules

1. Games are supplied by independent studios and run under each studio’s certified rules and payout tables.
2. All games come from licensed and independently checked providers. RNG titles use certified generators tested by laboratories including iTech Labs and BMM Testlabs. Live dealer results are determined on camera. Sports and esports markets settle on official results and sport-specific rules.
3. Software malfunctions void all plays and pays for the affected round unless supplier rules state otherwise.
4. Maximum payout limits may apply. Those limits are published in game rules or the help section.
5. The operator may void bets where there is a clear pricing error, system fault, or evidence of exploitation.

7. Prohibited Activities

The following are prohibited and may lead to immediate closure, forfeiture of funds, and reporting:

• Fraud, including stolen payment instruments or false identity documents
• Bots, scripts, or automated tools to manipulate play
• Operating or using more than one account
• Collusion with other players
• Money laundering or illegal financial activity
• Use by anyone under the legal gambling age
• Exploiting bugs, glitches, or system errors for gain
• VPNs or location-spoofing tools to bypass restrictions or promotion rules

8. Account Closure and Self-Exclusion

1. You may request account closure at any time through support.
2. Remaining withdrawable balances will be returned subject to identity checks and compliance reviews.
3. Self-exclusion blocks access for a set period (e.g., 6 months, 1 year, or permanently). The account cannot reopen during that time.
4. Full details on tools, durations, and external support are on the Responsible Gaming page.

9. Intellectual Property

Text, graphics, logos, trademarks, software, game interfaces, and streamed content belong to the operator or its licensors. You receive a limited, non-transferable, revocable right to use the platform for personal entertainment.

Copying, distributing, modifying, or reverse-engineering any part of the platform without written consent is prohibited.

10. Limitation of Liability

1. The platform is provided “as is.” Uninterrupted, error-free operation is not guaranteed.
2. To the maximum extent permitted by law, the operator is not liable for indirect, consequential, or punitive damages, lost profits, or data loss.
3. The operator is not liable for losses from gameplay outcomes. All games involve risk.
4. Third-party providers are responsible for their software under their own terms. The operator facilitates access but does not control mechanics.
5. Nothing here excludes liability that cannot legally be excluded.

11. Dispute Resolution

1. Contact support first with your username, transaction references, timestamps in MYT, and a clear description.
2. If not resolved at first level, request escalation to a senior staff member.
3. Unresolved disputes may be referred to an independent mediator or relevant authority.
4. These Terms are governed by the laws of Malaysia.

12. Changes to Terms

The operator may amend these Terms for legal, operational, or product reasons. Material changes will be communicated on the platform or by email. The effective date at the top shows the current version.

Continued use after an amendment constitutes acceptance. If you disagree, stop using the platform and request account closure.

13. Contact

Questions about these Terms can be directed to:

• Email: [email protected]
• Phone: +6096782943
• Address: B-785, Kampung Banggol Limau, 21200 Kuala Terengganu, Terengganu, Malaysia