Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register or verify your account, we may collect:

• Full legal name
• Date of birth
• Email address
• Mobile phone number
• Residential address
• Government-issued identification (MyKad, passport, or equivalent) as part of Know Your Customer (KYC) verification

1.2 Financial Information

• Payment method details (bank account numbers, e-wallet identifiers, cryptocurrency wallet addresses where applicable)
• Transaction history, including deposit amounts, withdrawal amounts, timestamps, and status in MYR
• Payment gateway references. Full banking credentials are not stored on our servers where gateway tokenization applies.

1.3 Technical Information

• IP address and approximate location derived from IP
• Device type, operating system, and browser version
• Language and timezone settings
• Cookies and local storage identifiers

1.4 Usage Information

• Pages visited, session duration, and referral URLs
• Games played, bet types, stakes, outcomes, and bonus usage
• Betting history across casino, live dealer, sports, and esports products
• Login timestamps and session frequency

We keep records of support conversations from live chat, email, and phone calls to help resolve issues and document your interactions.

2. How We Use Your Information

1. Creating, authenticating, and maintaining your player account
2. Processing deposits and withdrawals in MYR
3. Completing KYC and anti-money laundering (AML) checks
4. Providing customer support and resolving disputes
5. Preventing fraud, multi-accounting, and unauthorized access
6. Improving platform performance, navigation, and payment success rates
7. Sending promotional communications where you have opted in (you may opt out at any time)
8. Applying responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion
9. Meeting legal and regulatory obligations

3. Data Sharing and Third Parties

We may share personal data with the following categories of recipients, only as necessary:

• Payment processors – DuitNow, Touch ‘n Go, bank partners, and cryptocurrency gateways used to move MYR and USDT
• Identity verification providers – To confirm age and identity during KYC
• Game and data providers – Limited technical data needed to deliver gameplay
• Security and fraud prevention vendors – To detect suspicious activity
• Law enforcement and legal authorities – When required by valid legal process
• Professional advisers – Legal or financial advisers under confidentiality duties

We do not sell personal data to third parties for marketing purposes.

4. Data Security

Measures in place to protect personal data include:

• 256-bit SSL encryption for data in transit
• Encrypted storage for sensitive personal and financial records at rest
• Role-based access controls limiting data to authorized personnel
• Regular security reviews and vulnerability assessments
• Secure server hosting with physical and digital access restrictions
• Monitoring for unusual login patterns and failed authentication attempts

No online system can guarantee absolute security. Use a strong, unique password and never share OTP codes or banking credentials with anyone.

5. Cookies

The platform uses cookies and similar technologies for the following purposes:

• Essential cookies – login, session management, and cashier functions
• Functional cookies – language preferences and display settings
• Analytics cookies – traffic measurement and performance diagnostics (may include third-party tools such as Google Analytics)
• Advertising cookies – used by third-party networks where applicable; these can be disabled in your browser

You can manage or disable cookies through browser settings. Blocking essential cookies may prevent login or payment functions from working.

6. Data Retention

Personal data is kept while your account remains open. After closure, certain records are retained:

• Transaction and financial records – minimum 5 years, or longer where regulations require it
• KYC documentation – same period as financial records, per AML requirements
• Support correspondence – kept long enough to close the case and handle later complaints
• Technical and security logs – rotated or deleted on a defined schedule unless needed for an investigation

Marketing opt-out contacts may stay on a suppression list to prevent future messages.

7. Your Rights

Subject to applicable law, you may:

• Access – request a copy of the personal data we hold about you
• Correction – request that inaccurate or incomplete data be updated
• Deletion – request removal, subject to limits where financial or AML records must be kept
• Restriction – request that processing be limited in certain circumstances
• Opt-out of marketing – withdraw consent through account settings or by contacting support

To exercise these rights, email [email protected] with the subject line “Privacy request”, your registered username, and a description. Identity checks may be required.

8. Changes to This Policy

This policy may be updated when practices, features, or legal requirements change. Material updates will be communicated on the website or by email. The “last updated” date at the top reflects the current version.

Continued use after an update constitutes acceptance. If you disagree, you may close your account through support. This document should be read alongside the Terms and Conditions.

9. Contact

For privacy-related inquiries:

• Email: [email protected] (subject line: Privacy request)
• Phone: +6096782943
• Address: B-785, Kampung Banggol Limau, 21200 Kuala Terengganu, Terengganu, Malaysia